“Should we use a chatbot or live chat?” It’s one of the most common questions growing teams ask when setting up customer support. And it’s the wrong question. The real problem isn’t choosing between chatbots and live chat, it’s how most teams implement them. When done
For years, customer support was treated as a necessary expense. Something businesses maintained, not something they invested in. Support teams were expected to: * Handle issues after things went wrong * Close tickets as fast as possible * Stay out of product and growth conversations That approach no longer works. Today, customer support
Ever scrolled through a product page and had a small but crucial question then left because the answer wasn’t there? That’s exactly why FAQ widgets are becoming must-haves for modern eCommerce stores. They act as quick-response sections that help customers make faster, more confident purchase decisions without leaving
ecommerce
Help customers before they leave. Discover how Widgion’s Smarter FAQs auto-update, deliver instant answers, and keep shoppers engaged from first click to checkout.
The Shift to Smarter Collaboration Collaboration platforms are everywhere, but the truth is many of them have stopped evolving. Teams get stuck with cluttered inboxes, endless notifications, and limited integrations that don’t keep up with how modern businesses actually work. A recent Gartner report highlighted that 70% of businesses
Let’s be honest: most chat apps out there feel the same. They promise smooth collaboration, but after a while, they turn into cluttered inboxes that slow everyone down. Messages pile up, customers get frustrated waiting for answers, and your team spends more time untangling conversations than actually moving forward.
Hello and welcome to Widgion! 👋 We’re excited to have you here. Thank you for choosing us to help you communicate and engage more effectively with your customers. At Widgion, we believe in combining the warmth of human interaction with the speed and efficiency of artificial intelligence. That’s why